Refund and Cancellation Policy

This policy explains how payments, cancellations and refunds work for services from FABXERS (SMC-PRIVATE) LIMITED (CUIN 0193129): SEO, Shopify and WooCommerce development, WordPress speed optimisation, and content marketing. It applies together with our Terms and Conditions and the written quote for your project. If the quote says something different, the quote applies.

1. Advance payment

  • One-time projects (store builds, speed optimisation, audits): 50% is paid in advance and the rest on the milestones or delivery date written in the quote. Work starts when we receive the advance.
  • Monthly services (SEO and content retainers): each month is paid in advance.

2. Cancelling a one-time project

  • Before work starts: you can cancel and get the advance back in full, minus any bank or payment-gateway fees.
  • After work starts: the advance is not refunded. You pay for the work completed up to the cancellation date. If you have paid more than the value of that work, we refund the difference.
  • Delivered work: payments for work already delivered and approved are not refundable.

3. Cancelling a monthly service

  • Either side may cancel by giving 30 days’ notice in writing (email or WhatsApp).
  • You pay for the notice period, and we keep working on it until the end date.
  • A month that has already started is not refunded. If we cancel the service early, we refund the unused part of the current month.

4. What is not a reason for a refund

SEO and marketing results depend on search engines, competition and other things we do not control, so we cannot guarantee rankings, traffic or sales (see our Disclaimer). Slower results than you expected, a Google update, or changes made to the site by others after our work are not reasons for a refund. Reduced or missing work on our side is, and we will fix it or refund the affected part.

5. When we refund or redo the work

  • We did not deliver what the quote promised, and we could not fix it after you told us.
  • We were unable to start or continue the project for reasons on our side.
  • You were charged twice or by mistake.

In these cases we first try to correct the problem, and we refund the affected amount if we cannot.

6. How to ask for a refund or cancel

Email info@fabxers.com or message +92 345 0676754 on WhatsApp within 7 days of the payment or the problem, with your name, project and reason. We reply within 2 business days. Approved refunds are paid back by the same method (bank transfer, JazzCash, Easypaisa, PayPal or Wise) within 7 to 10 business days.

7. Your own costs

Domains, hosting, themes, plugins, payment gateways and ad spend that we bought or paid for on your behalf are not refundable, because they go to third parties.

Contact us

FABXERS (SMC-PRIVATE) LIMITED (CUIN 0193129)

  • Registered office: Office No 2, Palyzei Muhalla, Sultankot, District Shikarpur, Sindh, Pakistan
  • Operations office: Office No. 512, 10th Floor, Dawood Center, Auto Bahn Road, near Latifabad Unit 7, Hyderabad, Sindh 71000, Pakistan
  • Email: info@fabxers.com
  • Phone and WhatsApp: +92 345 0676754