Client Confidentiality and Data Handling

To do SEO, development and speed work, we need access to your website, store and analytics. This page explains how FABXERS (SMC-PRIVATE) LIMITED (CUIN 0193129) protects that access and the information behind it. It applies together with our Terms and Conditions and Privacy Policy.

1. What access we ask for

We ask only for what the project needs, for example:

  • WordPress or WooCommerce admin, or a Shopify staff or collaborator account
  • Google Search Console and analytics
  • Hosting or domain access, only if a task needs it, such as speed work or migration
  • Your product, content and order information that we see while working

2. How we handle access

  • Separate accounts. We ask you to invite our team with its own login and the lowest role that is enough. We prefer this to sharing your own password.
  • No sharing. Access is used only by the FABXERS team members on your project, and only for your project.
  • Secure storage. If we must hold a credential, we keep it in a protected password manager, not in chats or documents.
  • Two-step sign-in. We use it on our own accounts that connect to your systems.
  • Backups first. We make a backup, or ask you to, before any change that can affect a live site, store or database.

3. How we handle your information

  • We treat your business information, strategy, store data and access details as confidential and use them only to deliver your project.
  • We do not copy, export or keep your customers’ personal data, such as names, phones and addresses, unless the task needs it, and then only for that task.
  • We do not sell or share your data, and we do not use it for another client’s project.
  • Our work is done in-house by our own team, who are bound to keep client information confidential. If we ever need an outside specialist, we ask you first.

4. Your store customers’ data

Your customer data belongs to you. If we see it while working, we act only on your instructions, and you stay responsible for your own customers’ privacy notice and consent.

5. When the project ends

  • We remove our access, or ask you to, within 7 days after the project or retainer ends.
  • We delete working files that hold your data, unless the law or an agreed record, such as an invoice or report, requires us to keep them.
  • Reports and deliverables you paid for remain yours.

6. If something goes wrong

If we find or suspect that your access or data was exposed because of our systems, we tell you without delay, explain what happened, and help you fix it, for example by changing passwords and removing access.

You can also ask us at any time to remove our access, show you what we hold, or sign your own confidentiality agreement (NDA).

Contact us

FABXERS (SMC-PRIVATE) LIMITED (CUIN 0193129)

  • Registered office: Office No 2, Palyzei Muhalla, Sultankot, District Shikarpur, Sindh, Pakistan
  • Operations office: Office No. 512, 10th Floor, Dawood Center, Auto Bahn Road, near Latifabad Unit 7, Hyderabad, Sindh 71000, Pakistan
  • Email: info@fabxers.com
  • Phone and WhatsApp: +92 345 0676754